All refunds or exchanges must be approved by SGT KNOTS before being returned, to request a refund or exchange email: Mike@SgtKnots.com  Any re-sizing of paracord bracelets will incur a $4.00 re-sizing fee. Refunds for items returned within 15 days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. Please mail your package in a prepaid, traceable method to the following address: Sgt Knots P.O. Box 1057 Londonderry, N.H. 03053

If you need to re-size your bracelet, you may purchase a re-size service here: http://sgtknots.com/paracordbraceletre-sizing.aspx